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Why complete our Job Simulation
A risk-free way to experience work on the job. Practice your skills with example tasks and build your confidence to ace your applications.Self-paced1-2 hoursNo gradesNo assessmentsintroductory
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This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it's like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role.
If you're interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning.
Skills you will learn and practice:
Customer Service
Sales
Product Research
Complaint Handling
Following Instructions
How it works
Complete tasks guided by pre-recorded videos and example answers from industry experts. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for the job.
Tasks in this program
Task One: Responding to Visitor Phone Enquiries
30-60 minsIntroductory
Provide customer service over the phone to help a visitor book a weekend of fun for their familyWhat you'll learn
- How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
- How to prepare booking confirmation details.
What you'll do
- Chat with a client to figure out their needs.
- Prepare the client's booking confirmation details and receipt in an email.
Reviews
Over 12505 Star Reviews
"the porgram aims to support economic growth in the region by encouraging investment and creating new job opportunities.including providing support to commercial and tourism companies"-- Student from Université Sidi Mohammed Ben Abdellah
"I liked that the resources were very easy to follow and there was not too much wording. I also liked the phone call practice. It was nice to come up with questions to ask customers and it gave me practice on how to speak professionally with customers to give them the best experience."-- Student from University of Mississippi
"The Virtual work experience and simulation itself. It helps you think outside the box, be more creative while still thinking about the customer"-- Student from My institution is not listed
"Thanks for the opportunity.I have learned professionally how to deal with a customer when he or she is making a complaint."-- Student from Integral University
"It taught me more than I anticipated. I am now knowledgeable on what to do should I be offered a position in the same industry."-- Student from University of South Africa
Careers In Tourism: Customer Support
