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    Why complete our Job Simulation

    A risk-free way to experience work on the job with us at nbn. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced1-2 hoursNo gradesNo assessmentsintroductory

    Welcome to our program! We are so excited to have you here.

    At nbn, our mission is to improve the digital capabilities of Australia by providing a reliable, fast, resilient, and secure broadband network. We work closely with internet retailers to ensure that our customers receive the best possible experience while also reducing costs and driving industry efficiency and sustainability. Our focus is on delivering high standards for customer experience, being a sustainable, ethical, and well-governed asset owner, and implementing government policy. We prioritise the development and capabilities of our people, ensuring that we are a great place to work, and continuously build, upgrade, and maintain our network to provide Australians with high-speed broadband.

    During this program, you will get the opportunity to step into the shoes of an nbn team member and complete tasks that replicate the work that our field technician team does every day. You’ll learn the installation process for fiber-optic internet connection; trouble shoot technical problems and provide excellent customer service in the telecommunications industry.

    We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at nbn!

    Skills you will learn and practice:
    Customer Service
    Critical Thinking
    Communication
    Technical Troubleshooting
    Problem Solving

    How it works

    Complete tasks guided by pre-recorded videos and example answers from our team at nbn. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.
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    Introduction from nbn

    Tasks in this program

    Task One: Installing a fibre connection
    30-60 mins
    Introductory
    Outline the steps needed to install a fibre connection
    What you'll learn
    • Steps taken to install a fibre optic connection and how to manage customer service
    • The different technology types in nbn’s multi-technology mix
    What you'll do
    • Document the step-by-step process of the installation

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    Not the right career for you?
    Trainee Customer Field Technician
    "It's a great way to find out the day-to-day duties of the role and what it might entail. The videos are really helpful to demonstrate exactly what the work environment and conditions might be like."-- Student from Technical and Further Education Commission
    "A learning opportunity within a interview type situation is very helpful, downloadable resources to help educate on the job role to help gain valuable insights."-- Student from TAFE SA
    "Through this programme, I was able to visualise the specific tasks I would be doing during the nbn traineeship. It was easy to understand because the terminology required for each step was explained in detail."-- Student from My institution is not listed
    "It was straightforward and engaging. I like that the videos weren't too long but still explained the task well."-- Student from Griffith University
    "time to work through the information and tasks at my own pace. and the samples and visual steps helped."-- Student from TAFE NSW
    Trainee Customer Field Technician

    Reviews

    Over 400
    5 Star Reviews
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    Trainee Customer Field Technician

    Experience the work that Customer Field Technicians do everyday.

    Government & Public Policy Free 400+ 5 Star Reviews

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in your application to nbn. Show us you're a motivated candidate.

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in your application to nbn. Show us you're a motivated candidate.