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Why complete our Job Simulation
A risk-free way to experience work on the job with us at Standard Bank. Practice your skills with example tasks and build your confidence to ace your applications.Self-paced6-7 hoursNo gradesNo assessmentsintermediate
Welcome to our programme! We are so excited to have you here.
Here at Standard Bank, we’re passionate about driving sustainable, inclusive growth across Africa. The kind of growth that will make a positive and lasting impact on all our lives. And we put Africa’s dreams, our clients’ dreams, and our people’s dreams at the heart of everything we do.
During this programme, you will get the opportunity to step into the shoes of a Standard Bank team member and complete tasks that replicate the work that our Retail Banking team does every day. You’ll learn how to manage client relationships and communications, as well as cross-selling and identifying creditworthiness.
We hope this program provides a great resource for you to up-skill and strengthen your resume as you explore career options and a potential career at Standard Bank!
All tasks, materials, companies, and people featured in this programme are simulated and entirely fictional. Any resemblance to real persons (either living or dead) or other real-life entities is purely coincidental.
Skills you will learn and practice:
Client Communication
Relationship Management
Research
Identifying Creditworthiness
Fact-Finding
Cross-selling
How it works
Complete tasks guided by pre-recorded videos and example answers from our team at Standard Bank. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.
Tasks in this program
Task One: Managing customer relationships
1-2 hoursIntermediate
Establish and promote a strong client relationship with an unhappy customer who wishes to open a bank accountWhat you'll learn
- The different ways relationship managers create exceptional client experiences and foster strong customer relationships.
- How to handle complex client interactions and resolve customer frustrations.
What you'll do
- Diffuse a difficult situation with a client by understanding their complaint and responding in a clear and concise manner.
Reviews
Over 4505 Star Reviews
"So grateful for this opportunity,Indeed it felt practically like a professional experience at hand within the Standard Bank workplace . Looking forward to learning more with Standard Bank and It Can be !"-- Student from Kaplan Business School
"I like the type of tasks and after the completion of tasks there was a example or sample also so we can improve our self"-- Student from Maharaja Ganga Singh University, Bikaner
"It's very practical. Building and maintaining strong relationships with clients is the best way for a bank or any other business to keep growing, and the fact that this internship focuses on that is excellent training for would be relationship managers. It was an enjoyable experience"-- Student from Copperbelt University
"The program is designed to face a real life problem. The problem statement is something that happens to a customer in a day to day life. The customer journey shows the roadmap of converting a irritated potential customer into a loyal customer."-- Student from Xavier Institute of Management
"The scenarios set the tone of how it is like working for one of the Africa's largest banking group ( also by its Net Asset Value )"-- Student from University of South Africa
Retail Banking
